Director of Workflow Operations

Current Opening

The Company

Contract Pharmacy Services (CPS), a leader in customized pharmacy management services, is looking for a quality individual to manage our workflow process. Over the last 4 decades, CPS has become a leader in institutional pharmacy by recognizing and responding to the changing requirements of the industry by helping our clients reduce the amount of time spent on the manual processing and transfer of information. This success is directly related to our dedicated employees. If you are looking for an opportunity to join a growing company, using your management experience, this is the role for you!

Job Description
The Director of Workflow Operations will be expected to develop a working knowledge of all existing business lines and be able to trace an order through workflow from receipt through shipment and billing using all of our operational software. This person will need to have a continuous improvement mindset and be able to identify areas for improvement, create and implement plans to bring those improvements into workflow. The candidate must be able to work with the Director of Pharmacy on operational initiatives, the Business Development team on customer issues and the Finance department for budgeting and decision making. This director position is expected to embrace our company core values in their work and foster the same in the work of their teams – be a Team Player, be Committed to Quality, be Customer Focused and be a Solution Seeker.

Job Responsibilities

• Oversee Data Entry Manager, Fulfillment Manager, LTC Billing Manager and Inventory Manager
• Maintain quality assurance standards throughout the operational workflow in collaboration with Director of Pharmacy, Compliance Officer and COO
• Identify areas for operational improvement, create and implement plans to bring that improvement to action
• Work with Business Development Team to address customer issues including root cause analysis
• Manage relationships/agreements with external vendors such as delivery services
• Create and manage relationships between Operations and Inventory
• Evaluate overall performance of employees and processes by gathering, analyzing and interpreting data with suggestions for improvements

Qualities of the person in this role
Driver: strategic, action-oriented, result focused, innovative, curious
Connector: deliberate, productive, disciplined, focused, respectful, approachable, influential
Solver: accurate, detail oriented, methodical, logical, resilient, flexible

Additional Skills
• Proficient in all Microsoft Office applications, knowledge of Visio a plus
• Technology adaptive
• Driver’s License, the position requires local travel
• Project management
• Analytical skills to evaluate data and make operational decisions
• Verbal and written communication skills

Management experience in a distribution based business, 3-5 years
Bachelor’s Degree preferred
Pharmacy experience a plus

Why You Should Apply
• Comprehensive Benefits Package, including medical, dental, life insurance and disability
• Competitive Salary
• Potential Profit Share Bonus
• Potential Performance Bonus
• Employer Matching 401(k) Plan
• Paid Time Off

Please submit your resume with your salary requirements to Eileen Dumin at

CPS is an equal opportunity employer.

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